A message appears on the screen notifying of a Central Console fail, what do I do next?

1. Insert a USB key in to the console with console software on (version is irrelevant) to access the Command Centre:
– Press Clear FailSafe: This will reset the registry and delete centre surface cache
– Restart Console

2. Navigate to drive C:/ using Explorer by either:
Inserting a USB key in to the console with console software on to access the Command Centre and then press ‘Explorer’
Or
Use a USB Keyboard:
– Press Ctrl+Alt+Del
– Open ‘Task Manager’
– Press Alt+f
– Type ‘explorer’ and press enter

The go to C:UsersecomixerAppDataLocal – make sure hidden files are shown to find AppData
– Delete ‘Cadac_Holdings_LTD’
– Restart Console

A message appears on the screen notifying of a Central Console fail, what do I do next?

The linked PDF document provides an overview of the Command Centre and Loader screens on the CDC five, CDC six, CDC seven, CDC seven-s and CDC eight

Click to open: DOC02- Command – Loader Screen Overviews – Issue C – Jan 2017

An overview of the Command Centre and Loader screens

1. Insert a USB key in to the console with console software on (version is irrelevant) to access the Command Centre:

  • Press Clear FailSafe – This will reset the registry and delete centre surface cache
  • Restart Console

2. If Clear FailSafe failed to fix the issue, insert a USB key in to the console with console software on to access the Command Centre:

  • Press ‘CMD’
  • Using a USB keyboard
  • Type in ‘lodctr /r’ then Enter
  • It should give you a message confirming memory counters reset.
  • Restart Console

3. If you cannot access the Command Centre with a USB key attach a USB keyboard to the console:

  • Press Ctrl+Alt+Del
  • Open ‘Task Manager“
  • Press Alt+f
  • Type ‘cmd’
  • Press Enter
  • Type in ‘lodctr /r’ then Enter
  • It should give you a message confirming memory counters reset.
  • Restart Console

Console fails to load successfully and the log files says memory corrupt, what do I do next?

Insert a USB key in to the console with console software on to access the Command Centre:

  • Restart Console
  • Press ‘Program Upgrade’ – this should re-install the console software that is on the USB key and remove the debug code.

Console starts up in Debug Mode, what do I do next?

If you are having issues with using a USB key containing a Waves license for a CDC console that has been generated on an Apple Mac, or on a new USB key, you will need to follow the instructions below on how to reformat the key.

On the Mac open: Applications | Utilities | Disk Utilities.

Then erase the USB key as per the screen shot:

Waves USB key formatting

Then open Waves Central and add the license to the USB key as normal.

If you don’t first do the erase / reformat step on a new, or Mac formatted, USB key a PC, or CDC console, cannot see the USB key – however a Mac and Waves Central will.

Formatting a USB key for use with a Waves license

1. Insert a USB key in to the console with console software (version is irrelevant) on to access the Command Centre and then press ‘Explorer’

2. This can also be done by sing a USB Keyboard:

  • Press Ctrl+Alt+Del
  • Open ‘Task Manager’
  • Press Alt+f
  • Type ‘explorer’ and press enter

How do I access Explorer on the console?

Insert a USB stick with software inside (version is irrelevant) into the USB slot which will bring up the CDC Command Centre.

Press the button named Touch Screen Calibrate then press the button labelled Monitor Mapping.

Each screen will prompt you to touch it, when you do this on each of the screens respectively you will have successfully re-calibrated the screens.

However,  the Touch Me pop-up may not be visible on the 6.5″  screen on the CDC six, seven, seven-s or eight. To calibrate the screens either:

  • If after pressing Monitor Mapping no pop-up appears press the small screen first.
  • If the pop-up has already appeared on one or both of the large 23.5″ screens and now you see no Touch Me pop-up, press the small screen.

How do I calibrate a screen on a CDC five, CDC six, CDC seven, CDC seven-s or CDC eight?

Insert a USB key containing a copy of the Console Software. This will automatically open the console’s CDC Command Centre.

Double press the Expert View button found at the bottom right-hand corner of the large screen.

Press Copy Logs; the console will then download the log files to the USB key. This may take some time if there are a lot of log files.

It is advised that you delete the logs – press Clear All Logs – if it takes more than a couple minutes to copy.  Do not do this if you are using the desk, only if you are finished with it, as it closes the console software down in order to delete the logs.

Remove the USB key from the console. Zip-up the files and email them to Cadac’s service department, or your local distributor, for diagnostics.

How do I download the console’s log files?

1. Insert a USB key in to the console with console software on (version is irrelevant) to access the Command Centre

  • Press Clear all Logs

2. Using a USB Keyboard

  • Press Ctrl+Alt+Del
  • Open ‘Task Manager’ and ‘End Task‘ for the console software

How do I stop the console programme running on the console?

Important: Backup all show files that are on the console

  • Download the Console Software file from the relevant link above
  • Then unzip this file into the route directory of an empty USB stick
  • Power up the console and wait for it to boot up
  • Plug the USB stick into a USB port on the console
  • The new Simple Command Centre Screen will appear on the main screen

  • Press Software Update then wait till done
  • Press Power Down and remove USB
  • Make sure the console is completely off then Power Up the console

If you are updating from V4.** it is recommended that you should do the following instead:

  • It is recommended to perform a Factory Reset and Update on the console
  • Click YES on “Are You Sure You Want to Delete Everything?” then wait until done
  • Click Update Software Launcher then wait till done.
  • You must then Clear Caches and wait until it finishes
  • Press Power Down and remove USB
  • Make sure the console is completely off then Power Up the console

After this you should have the latest version of software on your console.

How do I upgrade the software on the CDC five, CDC six, CDC seven, CDC seven-s or CDC eight?

As standard the CDC five, CDC six, CDC seven, CDC seven-s and CDC eight have 2 pairs of MegaCOMMS connectors on the rear. This will allow up to 2 MegaCOMMS compatible units to be connected to the console. However if the console is connected to a CDC MC Router this allows the console to be connected to further 11 MegaCOMMS devices.

How many I/O boxes can I connect to the CDC five, CDC six, CDC seven, CDC eight or CDC seven-s?

Formatting Waves Drive

The linked PDF document provides Instructions on how to reformat the Waves drive on the CDC six or CDC seven.

Click to open: DOC02-Formatting Waves Drive – Issue B – Jan 2017

How to format the Waves drive

If you have attempted a factory reset but you are still having issues on start-up with your console try the following procedure as some of the folders in Windows may have been inadvertently locked.

  • Download the latest version of the Console Software
  • Then unzip this file into the route directory of an empty USB stick
  • Plug the USB stick into a USB port on the console
  • The Command Centre with appear on the main screen
  • On the Command Centre press the red button Clear FailSafe
  • You must then also do a Clean Program Update
  • You then need to power down (ideally power cycle the PSUs) your console then restart the console
  • All the folders will now be unlocked and this should resolve the start-up issues

Note:

  • It is also recommended if you have been running an older software version on the console that a Program Update should also be done
  • If the Loader Upgrade button is highlighted in green then please press it
  • Remember you then need to power down (ideally power cycle the PSUs) your console then restart the console

I have attempted a factory reset but the console is still having issues on start-up. What should I do?

The best course of action is to do what is known as a Total Recall. A Total Recall will completely wipe the console of its current software version and allow you to then re-install the console software.

Follow the steps below and you will end up with a working console. BUT before you do this procedure save any show files that are on the console as they will be deleted.

1. Download the CDC Console Software from the website

2. Then unzip this file into the route directory of an empty USB stick

3. Plug the USB stick into a USB port on the console, while the console is switched on

4. The CDC Command Centre with the upgrade menu will appear on the main screen

If the Command Centre does not start, connect a USB keyboard to the console:

  • Press CTRL-ALT-DEL
  • Navigate to Start Task Manager
  • Press ALT-F
  • Type “Explorer”
  • Press Enter

5. Double Tap the button Expert View in the bottom right-hand corner of the screen

6. Press the icon highlighted in red Total Recall, this will restart the console

7. Remove the USB stick when the console shuts down

8. The console will reboot, select English when prompted to choose language

9. Next the console will indicate that it cannot find any software – there will be a large red warning screen, do not worry. It says invalid console because the Total Recall has removed all the console data.

10. At this point insert the USB, and the console will shut down

11. Remove the USB when the console shuts down

12. The Console will then reboot automatically. When the console loader appears, it will try to load the software and eventually say ‘Please Re-load Software’ in the black text box, at this point insert the USB key once more.

13. Then CDC command centre will then appear, press Update Software, and then Power down and remove the USB

14. Restart the console. This restart will NOT work

15. Turn the Power Supply Unit off and then back on, followed by turning the console back on

16. On the next start up, the software will be fully installed, and the Total Recall has been successfully performed

I have tried to upgrade my console with new software and the upgrade seems to have failed and the console no longer works. What should I do now?

Cadac CDC iPad Setup

The linked PDF document provides a guide to setting up the CDC five, CDC six, CDC seven-s and CDC eight for iPad remote control.

Click to open: DOC02-iPad Setup – Issue A – May 2017

A Guide to setting up the CDC five. CDC six, CDC seven-s and CDC eight for iPad remote control

nstallation of Waves Track Live on a PC or Mac

The linked PDF document provides instructions for the installation of Waves software necessary to run Tracks Live on a PC / Mac for use with CDC eight, seven-s, six or five console.

Click to open: DOC02-Installation of Waves Track Live on a PC or Mac

Installing Waves on PC or Mac

The linked PDF contains the instructions for the installation and configuration of Waves ‘Tracks Live’ on a PC / Mac for use with a Cadac CDC six, seven and eight console.

Click to open: DOC02-Waves Tracks Live Installation PC Mac – Issue B – July 2016 (1)

Installing Waves Track Live on PC or Mac

If you are finding that you are having problems updating the user options for start-up on your console try the following procedure as some of the folders in Windows may have been inadvertently locked.

  1. Download the latest version of the Console Software from the website
  2. Then unzip this file into the route directory of an empty USB stick
  3. Plug the USB stick into a USB port on the console
  4. The CDC Command Centre with appear on the main screen
  5. Press the Expert View button in the bottom right-hand corner of the screen
  6. On this screen press the red button Clear FailSafe 
  7. You then need to power down (ideally power cycle the PSUs) your console then restart the console
  8. All the folders will now be unlocked and there should now be no issues when updating the user options

Note:

  • It is also recommended if you have been running an older software version on the console that a Program Update should also be done
  • It is also recommended if you have attempted a Factory Reset then a Clean Program Update should also be done
  • If the Loader Upgrade button is highlighted in green then please press it
  • Remember you then need to power down (ideally power cycle the PSUs) your console then restart the console

My console will not update the user options for start-up. What should I do?

If you are finding that you are having problems updating Cues on your console try the following procedure as some of the folders in Windows may have been inadvertently locked.

  1. Download the latest version of the Console Software
  2. Then unzip this file into the route directory of an empty USB stick
  3. Plug the USB stick into a USB port on the console
  4. The CDC Command Centre with appear on the main screen
  5. Press the Expert View button in the bottom right-hand corner of the screen
  6. On this screen press the red button Clear FailSafe
  7. You then need to power down your console (ideally power cycle the PSUs) then restart the console
  8. All the folders will now be unlocked and there should now be no issues when updating your Cues

Note:

  • It is also recommended if you have been running an older software version on the console that a Program Update should also be done.
  • It is also recommended if you have attempted a Factory Reset then a Clean Program Update should also be done.
  • If the Loader Upgrade button is highlighted in green then please press it.
  • Remember you then need to power down your console (ideally power cycle the PSUs) then restart the console

My Cues are not being updated. What should I do?

If you are finding that you are having problems loading show files on your console try the following procedure as some of the folders in Windows may have been inadvertently locked.

  1. Download the latest version of the Console Software
  2. Then unzip this file into the route directory of an empty USB stick
  3. Plug the USB stick into a USB port on the console
  4. The CDC Command Centre with appear on the main screen
  5. Press the Expert View button in the bottom right-hand corner of the screen
  6. On this screen, press the red button Clear FailSafe 
  7. You then need to power down your console (ideally power cycle the PSUs) then restart the console
  8. All the folders will now be unlocked and there should be no issues when loading your show files

Note:

  • It is also recommended if you have been running an older software version on the console that a Program Update should also be done
  • It is also recommended if you have attempted a Factory Reset then a Clean Program Update should also be done
  • If the Loader Upgrade button is highlighted in green then please press it
  • Remember you then need to power down your console (ideally power cycle the PSUs) then restart the console

My show files will not load properly. What should I do?

DOC02 – Corrupt Waves Card Reprogram – Issue B - Jan 2017

The linked PDF document covers the procedure for re-programming the PIC on the Waves card when the card has become corrupt

Click to open: DOC02 – Corrupt Waves Card Reprogram – Issue C – July 2019

Re-programming a Corrupt Waves card

PIC programming tool

The linked PDF document provides a recommendation for a PIC programming tool that is needed to upgrade the PICS on Cadac products.

Click to open: DOC02- PIC programming tool – Issue D – July 2019

Recommended PIC programming tool

Waves Effects - External Only

The linked PDF document provides instructions for use of Waves ‘Effects’ plug-ins with a Cadac digital mixing console.

Click to open: DOC02-Waves Effects – External Only – Issue A – Oct 2018

Using Waves Effects

The linked PDF document provides instructions for using Waves Tracks Live on a PC or Mac for audio playback / recording with a Cadac CDC six, CDC seven and CDC eight mixing console.

Click to open: DOC02-Using Waves Tracks Live – Issue E – October 2018

Using Waves Track Live on a PC or Mac

The login details for the customer repository are:
Login: customer
Password: cadac1968

What are the login details for the Cadac customer repository?

To shut down the console press the power button and the console (V2.64 onwards) will give you 3 power down option are Yes, Warm-Start and No.

If you choose “Yes” the console will shut-down.

If you choose “No” the console will return to the previous operating screen.

If you choose “Warm-Start” the console reboots whilst keeping the console running. When the console starts up you must switch on the master fader and return it to where you had it before, or would now like it, and then you must select either to recall the previous snapshot, or if you press no, select a cue. Doing neither of these will result in the console having no connection to the audio!

What are the shut down options?

The console will ask if you want to reload the state of the console when the power went off – Power Off Snapshot. (This is not the last saved cue, this is the state that the console was in when it was last shut down.)

There are three options; reload the last known state of the console, recall any one of the cues on the cue list, or start with the console with only the user defined options retained – e.g user assignable buttons, safes etc

What do the start up options mean?

MegaCOMMS is Cadac’s proprietary digital audio protocol.

MegaCOMMS is a robust, TDM (time division multiplex) system. Control data is embedded within the data stream, so that no audio channels have to be sacrificed for this purpose. The high bandwidth available means that the current implementation of MegaCOMMS can carry 128 channels of 24-bit, 96 kHz audio, plus control data, plus clock, bi-directionally, up to 150 metres via a pair of RG6 coaxial cables.

What is MegaCOMMS?

Total through-system latency from inputs on stage to outputs, including all console processing and A-D / D-A conversions, is 37 samples (@ 96 kHz), or just under 400us or 0.4 milliseconds.

What is the latency through a CDC five, CDC six, CDC seven, CDC eight and CDC seven-s?

Cadac specify RG6 3G 75 Ohm 18 AWG solid bare copper, super high-resolution coaxial to ensure that the cable is capable of handling over 4 times the data required for MADI.

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