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Software Downloads

CDC seven V5.28 Console Software

Version: V5.28

Data released: 2019-11-05

Release notes: View notes

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CDC six V5.28 Console Software

Version: V5.28

Data released: 2019-11-05

Release notes: View notes

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CDC five V5.28 Console Software

Version: V5.28

Data released: 2019-11-05

Release notes: View notes

Download

CDC seven-s V5.28 Console Software

Version: V5.28

Data released: 2019-11-05

Release notes: View notes

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Cadac CDC eight V5.27 Console Software

Version: V5.27

Data released: 2019-08-08

Release notes: View notes

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Cadac NetCOMMS

Version: V1.0.1.2

Data released: 2018-05-11

Release notes: View notes

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Cadac iPad App – Cadac Remote

Version: V2.20

Data released: 2018-05-01

Release notes: View notes

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FAQs

This is an online library of frequently asked questions, or FAQs, about Cadac products

When the stagebox is connected to the CDC four:m or a CDC four, two extra “layer” buttons are enabled allowing access to the extra channels.

The use of the CDC MC Dante allows connection to a Dante network.

The 1U unit can work at either 96 kHz or 48 kHz and can handle up to 64 inputs and outputs and also has 128 channels of SRC as well as its own independent word clock.

The use of the CDC MC MADI allows connection to a MADI network.

The 1U unit can operate at 96 kHz or 48 kHz and can handle up to 64 inputs and outputs and is equipped with 128 channels of SRC as well as its own independent word clock.

The CDC five, CDC six, CDC seven and CDC seven-s come pre-configured with a Waves interface card which provides connectivity to the Waves MultiRack SoundGrid via Cat5e cable.

When connected to a suitable laptop or desktop computer with the Waves “Tracks” software installed, will record up to 64 tracks of 24-bit, 96 kHz audio.

In the Input / Output tables below all the “slots” in blue are shared.

Only one item out of each pair can be selected at a time. Once an item is selected the alternative option will be greyed out in the assignment window.

Note: There are no Waves outputs on slots 63 and 64, these slots are dedicated to the headphone output.

    Input
Waves	Local IO
1	Waves 1	-
2	Waves 2	-
3	Waves 3	-
4	Waves 4	-
5	Waves 5	-
6	Waves 6	-
7	Waves 7	-
8	Waves 8	-
9	Waves 9	-
10	Waves 10	-
11	Waves 11	-
12	Waves 12	-
13	Waves 13	-
14	Waves 14	-
15	Waves 15	-
16	Waves 16	-
17	Waves 17	-
18	Waves 18	-
19	Waves 19	-
20	Waves 20	-
21	Waves 21	-
22	Waves 22	-
23	Waves 23	-
24	Waves 24	-
25	Waves 25	-
26	Waves 26	-
27	Waves 27	-
28	Waves 28	-
29	Waves 29	-
30	Waves 30	-
31	Waves 31	-
32	Waves 32	-
33	Waves 33	-
34	Waves 34	-
35	Waves 35	-
36	Waves 36	-
37	Waves 37	-
38	Waves 38	-
39	Waves 39	-
40	Waves 40	-
41	Waves 41	AES in 1L
42	Waves 42	AES In 1R
43	Waves 43	AES In 2L
44	Waves 44	AES In 2R
45	Waves 45	AES In 3L
46	Waves 46	AES In 3R
47	Waves 47	AES In 4L
48	Waves 48	AES In 4R
49	Waves 49	Mic In 1
50	Waves 50	Mic In 2
51	Waves 51	Mic In 3
52	Waves 52	Mic In 4
53	Waves 53	Mic In 5
54	Waves 54	Mic In 6
55	Waves 55	Mic In 7
56	Waves 56	Mic In 8
57	Waves 57	-
58	Waves 58	-
59	Waves 59	-
60	Waves 60	-
61	Waves 61	-
62	Waves 62	-
63	Waves 63	-
64	Waves 64	-

    Output
Waves	Local IO
1	Waves 1	-
2	Waves 2	-
3	Waves 3	-
4	Waves 4	-
5	Waves 5	-
6	Waves 6	-
7	Waves 7	-
8	Waves 8	-
9	Waves 9	-
10	Waves 10	-
11	Waves 11	-
12	Waves 12	-
13	Waves 13	-
14	Waves 14	-
15	Waves 15	-
16	Waves 16	-
17	Waves 17	-
18	Waves 18	-
19	Waves 19	-
20	Waves 20	-
21	Waves 21	-
22	Waves 22	-
23	Waves 23	-
24	Waves 24	-
25	Waves 25	-
26	Waves 26	-
27	Waves 27	-
28	Waves 28	-
29	Waves 29	-
30	Waves 30	-
31	Waves 31	-
32	Waves 32	-
33	Waves 33	-
34	Waves 34	-
35	Waves 35	-
36	Waves 36	-
37	Waves 37	-
38	Waves 38	-
39	Waves 39	-
40	Waves 40	-
41	Waves 41	AES Out 1L
42	Waves 42	AES Out 1R
43	Waves 43	AES Out 2L
44	Waves 44	AES Out 2R
45	Waves 45	AES Out 3L
46	Waves 46	AES Out 3R
47	Waves 47	AES Out 4L
48	Waves 48	AES Out 4R
49	Waves 49	Line Output 1
50	Waves 50	Line Output 2
51	Waves 51	Line Output 3
52	Waves 52	Line Output 4
53	Waves 53	Line Output 5
54	Waves 54	Line Output 6
55	Waves 55	Line Output 7
56	Waves 56	Line Output 8
57	Waves 57	-
58	Waves 58	-
59	Waves 59	-
60	Waves 60	-
61	Waves 61	-
62	Waves 62	-
63	-	Headphones L
64	-	Headphones R

1. Insert a USB key in to the console with console software on (version is irrelevant) to access the Command Centre:

  • Press Clear FailSafe – This will reset the registry and delete centre surface cache
  • Restart Console

2. If Clear FailSafe failed to fix the issue, insert a USB key in to the console with console software on to access the Command Centre:

  • Press ‘CMD
  • Using a USB keyboard
  • Type in ‘lodctr /rthen Enter
  • It should give you a message confirming memory counters reset.
  • Restart Console

3. If you cannot access the Command Centre with a USB key attach a USB keyboard to the console:

  • Press Ctrl+Alt+Del
  • Open ‘Task Manager
  • Press Alt+f
  • Type ‘cmd
  • Press Enter
  • Type in ‘lodctr /r’ then Enter
  • It should give you a message confirming memory counters reset.
  • Restart Console

Insert a USB key in to the console with console software on to access the Command Centre:

  • Restart Console
  • Press ‘Program Upgrade’ – this should re-install the console software that is on the USB key and remove the debug code.

If you are having issues with using a USB key containing a Waves license for a CDC console that has been generated on an Apple Mac, or on a new USB key, you will need to follow the instructions below on how to reformat the key.

On the Mac open: Applications | Utilities | Disk Utilities.

Then erase the USB key as per the screen shot:

Waves USB key formatting

Then open Waves Central and add the license to the USB key as normal.

If you don’t first do the erase / reformat step on a new, or Mac formatted, USB key a PC, or CDC console, cannot see the USB key – however a Mac and Waves Central will.

1. Insert a USB key in to the console with console software (version is irrelevant) on to access the Command Centre and then press ‘Explorer

2. This can also be done by sing a USB Keyboard:

  • Press Ctrl+Alt+Del
  • Open ‘Task Manager
  • Press Alt+f
  • Type ‘explorer’ and press enter

Insert a USB stick with software inside (version is irrelevant) into the USB slot which will bring up the CDC Command Centre.

Press the button named Touch Screen Calibrate then press the button labelled Monitor Mapping.

Each screen will prompt you to touch it, when you do this on each of the screens respectively you will have successfully re-calibrated the screens.

However,  the Touch Me pop-up may not be visible on the 6.5″  screen on the CDC six, seven, seven-s or eight. To calibrate the screens either:

  • If after pressing Monitor Mapping no pop-up appears press the small screen first.
  • If the pop-up has already appeared on one or both of the large 23.5″ screens and now you see no Touch Me pop-up, press the small screen.

To connect a CDC four:m / four to an iPad you will need TabMix installed on the iPad, which can be downloaded from the Apple App Store, a wireless router and an Ethernet cable.

  • To connect to an iPad you will need to first plug in a wireless router into the CDC four:m / four via the Ethernet port on the back of the console with the Ethernet cable.
  • Power up the wireless router
  • Power up the CDC four:m/ four
  • Once the console is booted up press the SYSTEM button to the left of the screen on the CDC four:m / four
  • Then press the SYSTEM function button below the screen on the right hand side
  • This will then you give an IP address of the CDC four:m / four. It should be something like “192.126.***”
  • Open up TabMix on the iPad
  • When prompted for an IP address for the console type in the IP address from the CDC four:m / four.

You should now have the console connected to the iPad.

Insert a USB key containing a copy of the Console Software. This will automatically open the console’s CDC Command Centre.

Double press the Expert View button found at the bottom right-hand corner of the large screen.

Press Copy Logs; the console will then download the log files to the USB key. This may take some time if there are a lot of log files.

It is advised that you delete the logs – press Clear All Logs – if it takes more than a couple minutes to copy.  Do not do this if you are using the desk, only if you are finished with it, as it closes the console software down in order to delete the logs.

Remove the USB key from the console. Zip-up the files and email them to Cadac’s service department, or your local distributor, for diagnostics.

The CDC four and CDC four:m can have an additional 32 mic / line analogue inputs with the addition of a CDC I/O 3216 stagebox. The stagebox also allows the 16 line outputs to be on stage. To connect the stagebox to the CDC four or CDC four:m it must have a MegaCOMMS card fitted.

1. Insert a USB key in to the console with console software on (version is irrelevant) to access the Command Centre

  • Press Clear all Logs

2. Using a USB Keyboard

  • Press Ctrl+Alt+Del
  • Open ‘Task Manager’ and ‘End Task‘ for the console software

Below are the instructions on how to update the firmware on the CDC four:m:

1. First, make sure any scene memories are saved to a USB memory stick before updating the console.

2. Connect the CDC four:m to the internet via an RJ45 cable inserted into the Ethernet socket on the rear panel of the console.

3. Boot the CDC four:m into Maintenance Mode either by:

a.  Switching on the console while pushing in the recessed switch labelled RESET on the back panel. Release the switch only when the Cadac logo is on the screen.

b.  Or select SYSTEM / SYS SETTINGS / MAINTENANCE, enter the pin number “1969” using the ADJUST encoder and arrow buttons. Press ENTER to select OK. Press ENTER again.

4. When the CDC four:m is in Maintenance Mode, select NET UPDATE (press F5) and wait for message to report the update is complete.
5. Disconnect the RJ45 from the console.
6. Power cycle the unit twice to initialise the new firmware.

After this you should have the latest version of firmware on your console.

Important: Backup all show files that are on the console

  • Download the Console Software file from the relevant link above
  • Then unzip this file into the route directory of an empty USB stick
  • Power up the console and wait for it to boot up
  • Plug the USB stick into a USB port on the console
  • The new Simple Command Centre Screen will appear on the main screen

  • Press Software Update then wait till done
  • Press Power Down and remove USB
  • Make sure the console is completely off then Power Up the console

If you are updating from V4.** it is recommended that you should do the following instead:

  • It is recommended to perform a Factory Reset and Update on the console
  • Click YES on “Are You Sure You Want to Delete Everything?” then wait until done
  • Click Update Software Launcher then wait till done.
  • You must then Clear Caches and wait until it finishes
  • Press Power Down and remove USB
  • Make sure the console is completely off then Power Up the console

After this you should have the latest version of software on your console.

As standard the CDC five, CDC six, CDC seven, CDC seven-s and CDC eight have 2 pairs of MegaCOMMS connectors on the rear. This will allow up to 2 MegaCOMMS compatible units to be connected to the console. However if the console is connected to a CDC MC Router this allows the console to be connected to further 11 MegaCOMMS devices.

The CDC six, CDC seven and CDC seven-s will run on a single external PSU 4800, however a second external PSU will add redundancy. The CDC five has one internal PSU, however an additional PSU 4800 can be added for redundancy.

The PSU 4800 can also be used as a redundant supply for the CDC I/O 6448 stagebox.

If you are finding that your CDC four or CDC four:m is recalling odd audio parameters when you are booting the console up, it maybe a sign of the internal backup battery failing.

The audio parameters of the CDC four and CDC four:m are stored in RAM memory, which is powered by a 3V lithium battery when the mains power is switched off. After a couple of years the battery will be below its optimum charge and this may result in unexpected audio parameters being recalled by the console when powered up.

We would therefore recommend that you change this battery for a new one every 12 months.

Below are links to specific instructions for replacing the internal on both the CDC four and CDC four:m:

Please note these instructions are model specific!

If you have attempted a factory reset but you are still having issues on start-up with your console try the following procedure as some of the folders in Windows may have been inadvertently locked.

  • Download the latest version of the Console Software
  • Then unzip this file into the route directory of an empty USB stick
  • Plug the USB stick into a USB port on the console
  • The Command Centre with appear on the main screen
  • On the Command Centre press the red button Clear FailSafe
  • You must then also do a Clean Program Update
  • You then need to power down (ideally power cycle the PSUs) your console then restart the console
  • All the folders will now be unlocked and this should resolve the start-up issues

Note:

  • It is also recommended if you have been running an older software version on the console that a Program Update should also be done
  • If the Loader Upgrade button is highlighted in green then please press it
  • Remember you then need to power down (ideally power cycle the PSUs) your console then restart the console

There is a small battery in the CDC four which supports the control parameters when mains power is removed, this battery needs replacing roughly every 12 months ( FAQ: How do I replace the back-up battery in a CDC four). When the battery is replaced it is necessary to “power cycle” the CDC four twice to re-establish a set of default parameters.

It has been noted that sometimes after doing this the CDC four will no longer communicate with a stage rack (this issue does not happen with the later CDC four:m version of the console). This communication issue is a result of the CDC four incorrectly resetting itself to use “Legacy MegaCOMMS mode” due to a memory corruption.

The quickest and easiest way to clear this problem is to do a firmware update, either via a Net Update or using a USB Memory Stick. This will clear the corruption of the Legacy parameter and restore communications to the stage rack.

If for any reason you do not want to do a firmware upgrade then another way to clear the problem would be:

  • In SYSTEM screen select System Clock Synch
  • Turn the Adjust encoder clockwise two clicks
  • CDC four will present a dialog box saying Reboot (MC33) Legacy
  • Select the OK box and press the Enter button
  • The CDC four will reboot
  • Repeat the process, this time click the Adjust encoder once in the anti-clockwise direction the dialog box will say Reboot (MC55) Stnd.
  • The CDC four will again reboot

You should now find that communications with the stage box will be restored.

The best course of action is to do what is known as a Total Recall. A Total Recall will completely wipe the console of its current software version and allow you to then re-install the console software.

Follow the steps below and you will end up with a working console. BUT before you do this procedure save any show files that are on the console as they will be deleted.

1. Download the CDC Console Software from the website

2. Then unzip this file into the route directory of an empty USB stick

3. Plug the USB stick into a USB port on the console, while the console is switched on

4. The CDC Command Centre with the upgrade menu will appear on the main screen

If the Command Centre does not start, connect a USB keyboard to the console:

  • Press CTRL-ALT-DEL
  • Navigate to Start Task Manager
  • Press ALT-F
  • Type “Explorer
  • Press Enter
  • Go to step 6

5. Double Tap the button Expert View in the bottom right-hand corner of the screen

6. Press the icon highlighted in red Total Recall, this will restart the console

7. Remove the USB stick when the console shuts down

8. The console will reboot, select English when prompted to choose language

9. Next the console will indicate that it cannot find any software – there will be a large red warning screen, do not worry. It says invalid console because the Total Recall has removed all the console data.

10. At this point insert the USB, and the console will shut down

11. Remove the USB when the console shuts down

12. The Console will then reboot automatically. When the console loader appears, it will try to load the software and eventually say ‘Please Re-load Software’ in the black text box, at this point insert the USB key once more.

13. Then CDC command centre will then appear, press Update Software, and then Power down and remove the USB

14. Restart the console. This restart will NOT work

15. Turn the Power Supply Unit off and then back on, followed by turning the console back on

16. On the next start up, the software will be fully installed, and the Total Recall has been successfully performed

If you are finding that you are having problems updating the user options for start-up on your console try the following procedure as some of the folders in Windows may have been inadvertently locked.

  1. Download the latest version of the Console Software from the website
  2. Then unzip this file into the route directory of an empty USB stick
  3. Plug the USB stick into a USB port on the console
  4. The CDC Command Centre with appear on the main screen
  5. Press the Expert View button in the bottom right-hand corner of the screen
  6. On this screen press the red button Clear FailSafe 
  7. You then need to power down (ideally power cycle the PSUs) your console then restart the console
  8. All the folders will now be unlocked and there should now be no issues when updating the user options

Note:

  • It is also recommended if you have been running an older software version on the console that a Program Update should also be done
  • It is also recommended if you have attempted a Factory Reset then a Clean Program Update should also be done
  • If the Loader Upgrade button is highlighted in green then please press it
  • Remember you then need to power down (ideally power cycle the PSUs) your console then restart the console

If you are finding that you are having problems updating Cues on your console try the following procedure as some of the folders in Windows may have been inadvertently locked.

  1. Download the latest version of the Console Software
  2. Then unzip this file into the route directory of an empty USB stick
  3. Plug the USB stick into a USB port on the console
  4. The CDC Command Centre with appear on the main screen
  5. Press the Expert View button in the bottom right-hand corner of the screen
  6. On this screen press the red button Clear FailSafe
  7. You then need to power down your console (ideally power cycle the PSUs) then restart the console
  8. All the folders will now be unlocked and there should now be no issues when updating your Cues

Note:

  • It is also recommended if you have been running an older software version on the console that a Program Update should also be done.
  • It is also recommended if you have attempted a Factory Reset then a Clean Program Update should also be done.
  • If the Loader Upgrade button is highlighted in green then please press it.
  • Remember you then need to power down your console (ideally power cycle the PSUs) then restart the console

If you are finding that you are having problems loading show files on your console try the following procedure as some of the folders in Windows may have been inadvertently locked.

  1. Download the latest version of the Console Software
  2. Then unzip this file into the route directory of an empty USB stick
  3. Plug the USB stick into a USB port on the console
  4. The CDC Command Centre with appear on the main screen
  5. Press the Expert View button in the bottom right-hand corner of the screen
  6. On this screen, press the red button Clear FailSafe 
  7. You then need to power down your console (ideally power cycle the PSUs) then restart the console
  8. All the folders will now be unlocked and there should be no issues when loading your show files

Note:

  • It is also recommended if you have been running an older software version on the console that a Program Update should also be done
  • It is also recommended if you have attempted a Factory Reset then a Clean Program Update should also be done
  • If the Loader Upgrade button is highlighted in green then please press it
  • Remember you then need to power down your console (ideally power cycle the PSUs) then restart the console

It is highly likely that the ID or “Rack Number” for the stage box / MegaCOMMS unit is not set correctly.

MegaCOMMS rack ID

On the unit there is small dial called “Rack Number” with “0 to 9 / A to F” labelled around it.

If the units are connect directly to a console then they will need to be set to “2” this will then appear as “Rack 1” on the console, a second unit will then have to be set to “3” and this will be “Rack 2” on the console.

If the units are being connect to a Router then they must all be set to “1”.

Use a small screw driver inserted in the slot in the middle and turn the pointer to the appropriate number.

The login details for the customer repository are:
Login: customer
Password: cadac1968

To shut down the console press the power button and the console (V2.64 onwards) will give you 3 power down option are Yes, Warm-Start and No.

If you choose “Yes” the console will shut-down.

If you choose “No” the console will return to the previous operating screen.

If you choose “Warm-Start” the console reboots whilst keeping the console running. When the console starts up you must switch on the master fader and return it to where you had it before, or would now like it, and then you must select either to recall the previous snapshot, or if you press no, select a cue. Doing neither of these will result in the console having no connection to the audio!

The CDC four:m uses two character “mnemonics” for the inputs and outputs that may be assigned to sockets on I/O stageracks. These can be seen in the Socket Assign page by pressing Function Button 3 labelled Assign Socket.

Cadac CDC four-m socket assign

The mnemonics are:

Inputs

C17 to C48  Channels 17 to 48

 

Outputs

MR, ML, MM Master output right, left and mono
G1 to G4 Group output 1 to 4
A1 to A8 Aux send output 1 to 8
mL, mR, mM Monitor Left, Right and Mono
TL, TR Tape output, Left and Right
PL, PR Phones output, Left and Right
M1 to M4 Matrix output 1 to 4

 

Please Note: The local sockets on the rear panel of the CDC four:m are hard-wired and cannot be re-assigned.

The console will ask if you want to reload the state of the console when the power went off – Power Off Snapshot. (This is not the last saved cue, this is the state that the console was in when it was last shut down.)

There are three options; reload the last known state of the console, recall any one of the cues on the cue list, or start with the console with only the user defined options retained – e.g user assignable buttons, safes etc

Knowledge Base Posts

This is an online repository of in-depth "how to guides" regarding Cadac products

Cadac CDC MC Dante

The linked PDF document provides a guide to setting up a CDC MC Dante for a Dante network.

Click to open: DOC02-CDC MC Dante Issue E – July 2018

Cadac CDC MC MADI

The linked PDF document provides a guide to setting up a CDC MC MADI for a MADI network.

Click to open: DOC02-CDC MC MADI Issue A – November 2016

1. Insert a USB key in to the console with console software on (version is irrelevant) to access the Command Centre:
– Press Clear FailSafe: This will reset the registry and delete centre surface cache
Restart Console

2. Navigate to drive C:/ using Explorer by either:
Inserting a USB key in to the console with console software on to access the Command Centre and then press ‘Explorer’
Or
Use a USB Keyboard:
– Press Ctrl+Alt+Del
– Open ‘Task Manager
– Press Alt+f
– Type ‘explorer’ and press enter

The go to C:UsersecomixerAppDataLocal – make sure hidden files are shown to find AppData
– Delete ‘Cadac_Holdings_LTD
Restart Console

The linked PDF document provides an overview of the Command Centre and Loader screens on the CDC five, CDC six, CDC seven, CDC seven-s and CDC eight

Click to open: DOC02- Command – Loader Screen Overviews – Issue C – Jan 2017

CDC fourm Battery Replacement

The linked document provides Instructions on (a CDC four has a different procedure).

Click to open: Cadac-CDC four-m Battery Replacement-DOC2-June 2016

CDC four Battery Replacement

The linked document provides Instructions on how to replaced the internal back-up battery on the Cadac CDC four (a CDC four:m has a different procedure).

Click to open: Cadac-CDC four Battery Replacement-DOC2-June 2016

 Formatting Waves Drive

The linked PDF document provides Instructions on how to reformat the Waves drive on the CDC six or CDC seven.

Click to open: DOC02-Formatting Waves Drive – Issue B – Jan 2017

Cadac CDC iPad Setup

The linked PDF document provides a guide to setting up the CDC five, CDC six, CDC seven-s and CDC eight for iPad remote control.

Click to open: DOC02-iPad Setup – Issue A – May 2017

nstallation of Waves Track Live on a PC or Mac

The linked PDF document provides instructions for the installation of Waves software necessary to run Tracks Live on a PC / Mac for use with CDC eight, seven-s, six or five console.

Click to open: DOC02-Installation of Waves Track Live on a PC or Mac

The linked PDF contains the instructions for the installation and configuration of Waves ‘Tracks Live’ on a PC / Mac for use with a Cadac CDC six, seven and eight console.

Click to open: DOC02-Waves Tracks Live Installation PC Mac – Issue B – July 2016 (1)

PIC programming tool

The linked PDF document provides a recommendation for a PIC programming tool that is needed to upgrade the PICS on Cadac products.

Click to open: DOC02- PIC programming tool – Issue D – July 2019

Waves Effects - External Only

The linked PDF document provides instructions for use of Waves ‘Effects’ plug-ins with a Cadac digital mixing console.

Click to open: DOC02-Waves Effects – External Only – Issue A – Oct 2018

The linked PDF document provides instructions for using Waves Tracks Live on a PC or Mac for audio playback / recording with a Cadac CDC six, CDC seven and CDC eight mixing console.

Click to open: DOC02-Using Waves Tracks Live – Issue E – October 2018

Technical Bulletins

This is an online repository of technical information about Cadac products

DOC02 - CDC six - seven - 19196 BIOS Battery - Issue A - Aug 2019

The linked PDF document provides a guide on how to change the BIOS battery in a CDC six and seven fitted with a 191964 power distribution board.

Click to download: DOC02 – CDC six – seven – 19196 BIOS Battery – Issue B – Nov 2019

DOC02 - CDC five- six -seven-s - 19224 BIOS Battery - Issue A - Aug 2019

The linked PDF document provides a guide on how to change the BIOS battery in a CDC five, six and seven-s fitted with a 19224 power distribution board.

Click to download: DOC02 – CDC five- six -seven-s – 19224 BIOS Battery – Issue B – Nov 2019

If the centre section of the console surface fails to start-up correctly this is most likely due to the Cached Files being corrupt.  This can occur when the console has been switched off incorrectly  e.g. has the power pulled.

To fix the issue insert a USB key with the appropriate software for the console (e.g. CDC six Console Software for a CDC six) into the desk.

Press Clear Caches when it pop ups on the screen, then wait for it to finish processing – this may take several minutes.

Pressing Clear Caches on the software command key will fix this issue as it clears out and checks for corruption in the Cadac files.

NOTE: It is advised to use the Clear Caches button whenever you update the console.

WARNING: If the incorrect Console Software version has been used (e.g. CDC six Console Software on a CDC five) pressing Clear Caches will stop the desk from loading, and will require a TOTAL RECALL to fix.

 

Manually Remove Cashed Files

You can also remove Cached Files manually (or check if they are there) by going into Explorer on the console:

C:\Users\ecomixer\AppData\Local

You can insert an appropriate Console Software USB key in to the console, then double tap on Expert and then press Explorer, which will allow you to then navigating to the folder.

Or by using a USB keyboard attach to the desk.

  • Press CTRL-ALT-DEL
  •  Navigate to Start Task Manager
  •  Press ALT-F
  • Type “Explorer
  •  Press Enter

 

App Data is a hidden folder so you need to make sure you can see hidden files before you can access it by:

  • Select Folder Options in the ecomixer folder, then select the View tab
  • Under Advanced Settings, select Show Hidden Files, folders, and drives, and then select OK

 

Delete all folders within the Local folder that relate to CADAC and SCC AudioNO OTHER FOLDERS.

If the corrupted files have been removed then the desk will start up without any issues.

The CDC MC Dante has two internal Brooklyn cards, both of which have to be updated at the same time with the same code.

To update the cards within the CDC MC Dante unit it will require:

 

The procedure on how to update the cards within the CDC MC Dante unit you will need to follow the guide from Audinate (see link) which describes the process: Audinate-dante-firmware-update-manager-user-guide

Note:

    • The update does not require the lid of the CDC MC Dante to be removed
    • If an Ethernet switch is available, both cards can be updated at once. Alternately the process can be repeated for the second Brooklyn card (primary B).
    • Ensure you have any firewalls switched off
    • Don’t remove power to the CDC MC Dante once flashing has commenced

 

Once the update is complete, the status window should look like below:

Brooklyn Cards Update

The option to manually set the IP address should also now be an option

DOC02 -CDC MC Router Installing a Bootloader–Issue A-Jan 2017

The linked PDF document provides instructions on installing a Bootloader on the CDC MC Router plus the process to update the FPGA and PIC

Click to download: DOC02 -CDC MC Router Installing a Bootloader–Issue A-Jan 2017

CDC MC Router Programming PIC+FGPA

The linked PDF document provides a guide to updating the PIC and FPGA on the CDC MC Router

Click to download: DOC02-CDC MC Router Programming PIC+FGPA-Issue A-Jan 2017

CDC MC AES3 - FPGA PIC Programming

The linked PDF document provides a guide to updating the PIC and FPGA on the CDC AES3 stagebox.

Click to download: DOC02 – CDC MC AES3 – FPGA PIC Programming – Issue A – May 2017

DOC02 - CDC six - seven - PIC Programming– Issue B - Jan 2017

A guide of to where to find and and how to programme the PICS on the CDC five, CDC six, CDC seven and CDC seven-s circuit boards.

Click to open: DOC02 – CDC six – seven – PIC Programming– Issue B – Jan 2017

DOC02 – Adjusting 6.5” Screen Resolution – Issue B - Jan

This document is a guide to adjusting the screen resolution for the 6.5” screen on both the CDC six, CDC seven and CDC seven-s to the correct factory settings.

Click to open: DOC02 – Adjusting 6.5” Screen Resolution – Issue B – Jan 2017

Console Screen Flip

The linked PDF document provides instructions for “flipping” the small 6.5” screen

Click to open: DOC02- Screen Flip Issue B – Jan 2017

CDC six Screen Adjustment

The linked PDF document provides Instructions for the screen adjustment instructions for the CDC six to stop “phantom touch”.

Click to open: DOC02-CDC six Screen Adjustment – Issue A – Feb 2016

Cadac CDC MC MADI Programming FGPA

The linked PDF document provides instructions on updating the FPGA in the CDC MC MADI

Click to download: DOC02-CDC MC MADI Programming FGPA-Issue A-Jan 2017

CDC MC MADI Programming PIC+FGPA

The linked PDF document provides instructions on updating both the PIC and the FPGA in the CDC MC MADI

Click to download: DOC02-CDC MC MADI Programming PIC+FGPA-Issue A-Jan 2017

DOC02 – Corrupt Waves Card Reprogram – Issue B - Jan 2017

The linked PDF document covers the procedure for re-programming the PIC on the Waves card when the card has become corrupt

Click to open: DOC02 – Corrupt Waves Card Reprogram – Issue C – July 2019

DOC02-CDC five-six-seven-s Firmware Update USB - Issue E - November 2018

The linked PDF document provides instructions on how to update the CDC five, CDC six or CDC seven-s firmware via USB.

Click to open: DOC02-CDC five-six-seven-s Firmware Update USB – Issue F – April 2019

To update the CDC I/O 3216 you will need to connect it to a Windows PC via a USB cable.

But first, if you do not already have it installed, you will need to download and install the CDC I/O 3216 FPGA Loader App on to you PC before you can update the firmware on the stage box.

Below are the instructions on how to install the FPGA Loader on the PC:

  • Download the the CDC I/O 3216 update package from the Cadac Ftp site
  • Unzip IO3216 FPGA Loader App into a suitable folder on your PC
  • To install the program CDC I/O 3216 FPGA Loader App double click on setup.exe in the folder.
  • If you have Windows 10 you will need to follow the steps below inorder for the Drivers to be installed:
  • Click over the START button (bottom left) and then click on the Power selection
  • Hold down the Shift key on the keyboard and click on Restart
  • This presents a screen titled Choose an Option, select Troubleshoot
  • In the next screen select Advanced Options
  • In the next screen select Start-up Settings
  • In the next screen click on Restart

Your PC will re-boot and present a screen titled Startup Settings, press F7 (or 7) to disable driver signing enforcement.

When the PC has finished re-booting you will be able to connect the CDC I/O 3216 via the USB port on the rear of the unit to your PC with a suitable USB cable.

  • Plug the CDC I/O 3216 into a free USB port on your PC
  • Windows will ask for a Driver Disk, point it at the Driver and INF folder that has been unzipped from the IO3216 FPGA Loader App.zip

Run the StageBox Audio Mixer program from the icon installed on your desktop. This should give you a program Window that looks like the one below:

CDC IO 3216 Update Screen

  • Note the box in the upper right is GREEN and reporting that the Device is plugged in. If there is any problem this box will be RED.
  • Click the Browse button and find the rbf file: IO3216 MegaCOMMS FPGA/FMW-19116-A10 IO3216 MegaCOMMS FPGA/fmw19116a10.rbf that you have downloaded from the link at the beginning of this document
  • When the file has loaded, the Program Flash button becomes active. Click this and watch the messages in the Output Terminal window. When the message reaches 100% the the file has bee updated.
  • The stage-box will take itself off-line and the box in the upper right will go RED
  • Close the program by clicking the Exit Application button
  • Finally turn the stage-box OFF and then ON again

You should now have the latest firmware version on the CDC I/O 3216.

Below are the instructions on how to update the firmware on the CDC I/O 6448:

  • Download the file from the relevant link above
  • Copy the required RBF file onto a clean USB stick
  • Switch ON the CDC I/O 6448
  • Insert the USB key into the back of the CDC I/O 6448
  • Wait for the flashing RED LED to stop flashing
  • Turn OFF the CDC I/O 6448 and remove memory stick
  • To complete the update switch ON the CDC I/O 6448

You should now have the latest firmware version on the CDC I/O 6448.

User Manuals

CDC five

Description: CDC five Hardware Manual

Download

CDC seven

Description: CDC seven and CDC seven-s Hardware Manual

Download

Cadac CDC six

Description: Cadac CDC six Hardware Manual

Download

Cadac LIVE1

Description: Cadac LIVE1 User Manual

Download

CDC MC MADI Network Bridge

Description: A guide to setting up a CDC MC MADI for a MADI network

Download

CDC MC Dante Network Bridge

Description: A guide to setting up a CDC MC Dante for a Dante network

Download

Brochures

Cadac Full Line Brochure

Description: Cadac Full Line Brochure

Download
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