If the centre section of the console surface fails to start-up correctly this is most likely due to the Cached Files being corrupt. This can occur when the console has been switched off incorrectly e.g. has the power pulled.
To fix the issue insert a USB key with the appropriate software for the console (e.g. CDC six Console Software for a CDC six) into the desk.
Press Clear Caches when it pop ups on the screen, then wait for it to finish processing – this may take several minutes.
Pressing Clear Caches on the software command key will fix this issue as it clears out and checks for corruption in the Cadac files.
NOTE: It is advised to use the Clear Caches button whenever you update the console.
WARNING: If the incorrect Console Software version has been used (e.g. CDC six Console Software on a CDC five) pressing Clear Caches will stop the desk from loading, and will require a TOTAL RECALL to fix.
Manually Remove Cashed Files
You can also remove Cached Files manually (or check if they are there) by going into Explorer on the console:
You can insert an appropriate Console Software USB key in to the console, then double tap on Expert and then press Explorer, which will allow you to then navigating to the folder.
Or by using a USB keyboard attach to the desk.
App Data is a hidden folder so you need to make sure you can see hidden files before you can access it by:
Delete all folders within the Local folder that relate to CADAC and SCC Audio. NO OTHER FOLDERS.
If the corrupted files have been removed then the desk will start up without any issues.
The CDC MC Dante has two internal Brooklyn cards, both of which have to be updated at the same time with the same code.
To update the cards within the CDC MC Dante unit it will require:
The procedure on how to update the cards within the CDC MC Dante unit you will need to follow the guide from Audinate (see link) which describes the process: Audinate-dante-firmware-update-manager-user-guide
Once the update is complete, the status window should look like below:
The option to manually set the IP address should also now be an option
The linked PDF document provides instructions on installing a Bootloader on the CDC MC Router plus the process to update the FPGA and PIC
Click to download: DOC02 -CDC MC Router Installing a Bootloader–Issue A-Jan 2017
The linked PDF document provides a guide to updating the PIC and FPGA on the CDC MC Router
Click to download: DOC02-CDC MC Router Programming PIC+FGPA-Issue A-Jan 2017
The linked PDF document provides a guide to updating the PIC and FPGA on the CDC AES3 stagebox.
Click to download: DOC02 – CDC MC AES3 – FPGA PIC Programming – Issue A – May 2017
A guide of to where to find and and how to programme the PICS on the CDC five, CDC six, CDC seven and CDC seven-s circuit boards.
This document is a guide to adjusting the screen resolution for the 6.5” screen on both the CDC six, CDC seven and CDC seven-s to the correct factory settings.
The linked PDF document provides instructions for “flipping” the small 6.5” screen
Click to open: DOC02- Screen Flip Issue B – Jan 2017
The linked PDF document provides Instructions for the screen adjustment instructions for the CDC six to stop “phantom touch”.
Click to open: DOC02-CDC six Screen Adjustment – Issue A – Feb 2016
The linked PDF document provides instructions on updating the FPGA in the CDC MC MADI
Click to download: DOC02-CDC MC MADI Programming FGPA-Issue A-Jan 2017
The linked PDF document provides instructions on updating both the PIC and the FPGA in the CDC MC MADI
Click to download: DOC02-CDC MC MADI Programming PIC+FGPA-Issue A-Jan 2017
The linked PDF document covers the procedure for re-programming the PIC on the Waves card when the card has become corrupt
Click to open: DOC02 – Corrupt Waves Card Reprogram – Issue C – July 2019
The linked PDF document provides instructions on how to update the CDC five, CDC six or CDC seven-s firmware via USB.
To update the CDC I/O 3216 you will need to connect it to a Windows PC via a USB cable.
But first, if you do not already have it installed, you will need to download and install the CDC I/O 3216 FPGA Loader App on to you PC before you can update the firmware on the stage box.
Below are the instructions on how to install the FPGA Loader on the PC:
Your PC will re-boot and present a screen titled Startup Settings, press F7 (or 7) to disable driver signing enforcement.
When the PC has finished re-booting you will be able to connect the CDC I/O 3216 via the USB port on the rear of the unit to your PC with a suitable USB cable.
Run the StageBox Audio Mixer program from the icon installed on your desktop. This should give you a program Window that looks like the one below:
You should now have the latest firmware version on the CDC I/O 3216.
Below are the instructions on how to update the firmware on the CDC I/O 6448:
You should now have the latest firmware version on the CDC I/O 6448.